State Farm® Insurance Agent Charlie Pierce

"Our family has decided to go with Charlie Pierce w State Farm just recently on our home and car insurance due to the fact that the rates have gone up so much and Charlie was so quick to deliver an aggressive & quick quote upon request! We needed to act quickly, and he executed, and helped us get all set up! We decided to go with a bundle it gave us the most aggressive pricing! I also really like the app. It is very user friendly!"

"I just wanted to thank Rene for the awesome care, consideration and of course the awesome coverage I have with your company. Some people just go out of their way to be helpful and you are one of them! I cannot thank you enough for helping me to get my insurance so quickly. Rene you’re the best!!"

"Patricia was excellent as an agent. She was able to answer all my questions and got our auto insurance down by hundreds of dollars. House insurance was a little lower. She got us life insurance for a good price. She was patient and kind. We will be staying with State Farm for ever. Thank you Patricia! Suzanne Runner"

"Used to be AMICA for years, now switched to State Farm. Patricia took care of our vehicle/ house needs with a great aggressive quote and a straight forward superb communication by phone and emails...so highly recommend this particular office and especially Patricia who is a pleasure to work with...so thank you"

"I’m so happy with my decision to write my home and auto insurance through this agency. Rene provided incredible service and was very patient while answering my questions. He was responsive to all my requests and listened to all my concerns. I recommend calling him today! He would be happy to help you review your insurance needs."

"First off, Rene and Patricia are fantastic! I’ve experienced working with both. They are so personable and patient and work really hard to ensure that I’m happy and find the right deal for me. They show such a passion for what they do and you can’t say that about just anyone! Thanks for always leaving me with such an awesome experience."

"Critical: Professionalism, Quality, Responsiveness I know this is a long review. Just want to give everyone a fair warning ⚠️ of State Farm Insurance on Spring Cypress and Huffmeister. I had 4 vehicles and renters insurance thru State Farm for some years. Never late,always on time with payments. At the beginning they were professional, well the young lady that use to work there by the name Leslie, she no longer works there. Recently State Farm send me a letter stating that my policy would be canceled due to an accident my son had 1 yr prior. With no options, Nothing, just that our policy would be canceled! I called our agent Charlie Pierce, he explained that the letter wasn't sent from his office, that it was sent from the Corporate office. He said he would work on my policy and get back to me. Didn't hear back from Charlie for awhile and everytime I called a lady by the name of Patricia answered and would say "Charlie was in a meeting or busy". I would ask her questions and she never had a clue of what the status was on my policy. When Rene would answer he was always professional and always tried his best to help me. But ultimately they would have to ask Charlie . 2 weeks later still no call or any acknowledgement to my questions. I tried calling,emailed, text to try and get some answers. Finally I was given a quote by Charlie, he explained to me in order to keep my policy my son would have to have his own separate policy. He quoted me a monthly rate for my son and a rate for myself . I agreed. I asked Charlie to send me temporary ID cards for myself and my son. Nothing! I asked my son to call , maybe he could get some answers . But of course when he called Charlie was in a meeting 🙄. Rene replied to one of my text to say Temporary cards were sent thru email. And thats only because I kept calling the office ! This took 5 days!!!! And when they were finally sent, they were still wrong! My ID Card only said multiple vehicles with no make , model, yr or VIN # . My son's ID card was also incorrect, his name was spelled incorrectly, address was incorrect and wrong vehicle listed. They had my husbands truck on his card. My son called , got lucky and Charlie Pierce answered! He told my son there was a reason my husbands truck was typed on his ID card, so that he could get a lower quote! My son told him" that's not the vehicle he drives"! And if he had an accident or gets pulled over the ID card wouldn't match!! Charlie told him if he put the actual car my son's drives on the id card that his quote would be much higher...this is Fraudulent! You can't mix and match information on an insurance card/policy! And Charlie tried to make my son think he was doing this to help him!! REALLY! I would absolutely NOT recommend State Farm Insurance (Charlie Pierce) on Spring Cypress and Huffmeister to anyone. You've been warned ⚠️"

"I am sad to have to post a negative review, because all the ladies I worked with did their best and were very friendly. I'll add a star for that reason. I called Aug 30th and Charlie answered. I advised to please cancel all policies. My home insurance was not cancelled. I waited a month to be sure. After the other checks came in, I started calling the office to check in weekly. As friendly as everyone was, nobody could understand or figure out why my home insurance policy wasn't refunded yet. They didn't know what to do. I would call the main State Farm office and they would say your policy is still active and forward me to the local office, who would explain they were positive it's canceled. After this happened 4 times, I asked to please speak with Charlie, because he was the one who cancelled my policies. He wouldn't call, text, respond for any reason. I have still not talked to him. The excuses he had his staff give were "In a meeting", "Too busy today", "out to lunch", "we are having technical difficulties". Magically, after 7 weeks, they found my policy in "another system" and cancelled it. I received my refund check 2 months after my cancellation. They never notified me they canceled it. I had to call and ask. I asked for them to call me back three times if they figured out what was wrong. They never called me. Obviously, there is major issues with customer service at this office. Had Charlie taken 5 minutes to call me and discuss I would not have left this negative review. Unfortunately, this was a disaster that was easily avoidable."

"I want give a shout to my agent Charlie Pierce and his unbelievable staff Mrs. Leslie and Vanessa they are the best on a holiday day Leslie and Vanessa were able to help and resolve my concern. Thank you Leslie your the best again Thank you for going beyond customer satisfaction. Thank you for all your hard work. If you looking for State Farm agent the office of Charlie Pierce has my 100% recommendation."

"The guy who helped me out with switching my car insurance was super professional and very nice. He helped me with our switch and saved us a lot of $$ while giving me a better deal at the same time! 🤯 I cannot stress how much he helped me. I know nothing of car insurance, but Ethan is a good sales person to help ya understand it. Thanks!"

"Buying insurance is not fun. That said, I've never had a better or more pleasurable experience than working with Charlie on my insurance needs. I've moved my auto and home owner's policy to him and intend to ask for his assistance with a mortgage and re-fi. Helpful, knowledgeable and a man of his word. Can't recommend him enough!"